Eligibility and timeframe
The current public policy states a 30-day window for unused products or services. Whether that rule applies to every listing, and when a digital product or coaching service counts as used, must be defined.
Digital training plans
The current policy lists downloadable digital content as non-refundable. The checkout page should show that rule before purchase and define the limited cases, if any, where a defective or inaccessible file qualifies for support or replacement.
Team memberships
Billing cadence, cancellation timing, partial-month handling, and whether membership fees recur are not clear on the current store. These terms must be confirmed.
Events and services
The final policy should explain cancellations, athlete withdrawal, weather interruptions, rescheduling, credits, and any non-refundable registration costs.
Refund process
The current policy asks buyers to submit proof of purchase within the eligibility window and states that approved refunds return to the original payment method within 7–10 business days. The support route and expected review time need confirmation.
Questions
Refund contact email — to confirm